Peggy Holman shares her change-is-changing insights with Lucy Garrick (OSR 12). Peggy is co-author of The Change Handbook, now in its second edition, and is the keynote speaker for the OSR Annual Conference on Saturday, June 28.
LG: What brought you to change work?
PH: I come out of the world of software. During the early days of the cellular phone industry, my company brought in a quality expert to help us with a project that was in trouble. I’d never seen a professional facilitator before and as I watched what he was doing I thought, “If I knew more about that we’d be better at delivering software systems.” I spent the next three years engaged in a company-wide adoption of Total Quality that made us the best in the industry by virtually every measure.
Thinking I understood change, I started to do some work and instantly fell flat on my face. That’s when I actually started to learn what change work was about. By then, our vice president of quality had hired me to find out what was on the leading edge of change and learning organizations. It was shortly after The Fifth Discipline by Peter Senge came out. I ran into new practices like dialogue, appreciative inquiry, open space technology and future search. I looked for places inside the company where we could experiment.




